Returns & Refunds

This page summarizes the returns and dispute provisions of our Terms of Service for quick reference. The Terms of Service are the binding agreement between you and Hobbsy; if anything on this page differs from the Terms, the Terms govern.

Each shop sets its own policy

Hobbsy is a marketplace of independent Sellers. Each Seller sets their own return and refund policy, which is displayed on their shop page. Review a shop's policy before you buy. Hobbsy encourages Sellers to offer fair return policies but does not mandate a specific one.

If something goes wrong

If you have an issue with an order, first try to resolve it with the Seller directly through the platform's messaging. If it can't be resolved, open a dispute and we will facilitate resolution — open the order in your account and choose "Report an issue." Hobbsy will review the case and may, at its discretion, issue refunds, reverse transactions, or take other appropriate action.

How refunds are issued

When a refund is approved, the amount returns to your original payment method, typically within 5–10 business days depending on your bank or card issuer.

Questions about returns or a specific order? Contact us and we'll help.